Shipping & return policy
Who is doing your sending?
Your products are shipped via POSTNL, DPD or another parcel delivery company. Please note: these deliverers cannot deliver to a PO box address.
The stated shipping costs apply to an order on the webshop. In the Netherlands, as of 1-1-2021 these are € 5.50 for a shipment that does not weigh more than 23 kg gross. These prices are subject to change and can be adjusted if shipping costs increase. For foreign orders, the shipping costs are between € 10.00 and € 15.00 per 23 kg.
Orders in the Benelux are usually delivered 1-2 working days after placing the order. Orders outside the Benelux depend on the courier.
Orders placed on public holidays will be processed the next working day (Monday to Friday).
As a buyer we ask you to carefully inspect the products or have them inspected immediately upon receipt. Complaints regarding defects in the products must be made in writing as soon as possible, but no later than 2 days after delivery. The complaint should be directed to Yogi & Yousef, Grijpensteinweg 14, 2014 KX Haarlem, or by sending an email to firstname.lastname@example.org.
Any claims, based on facts that justify the statement that the delivered product does not comply with the agreement, expire 1 month after receipt of the Buyer. In such case that the delivered product does not comply with the agreement, then Yogi & Yousef has the choice to either deliver or replace the delivered product.
Yogi & Yousef dates are natural products. Therefore, one date will not always resemble another date. In case of delivered dates, the buyer accepts the difference in softness, color and skin separation and agrees that these are no grounds for not accepting the delivered product (dates). Yogi & Yousef will of course process any complaint based on major and significant differences in quality of the dates.
The Buyer may exchange or return products within 7 working days. In such case, the Buyer is responsible for the shipment and the costs of that shipment. Yogi & Yousef undertakes to exchange or refund the purchase costs within 30 days of receipt of the products. Yogi & Yousef will only accept originally sealed products. Yogi & Yousef will not accept returns when the original box it was sent in has been opened or is damaged.